UK orders:
In the unlikely event that the wrong or faulty goods are sent to you please email us and we will supply a Royal Mail 1st class Returns postal label for you to print off and attach to your parcel to take to your nearest Post Office.  You will need to enclose the Return Form found below so that we can trace your order when we receive it. Please also ask for proof of postage at the Post Office, this will not cost you anything. We will send replacement goods/refund you upon receipt of the returned goods.

If goods are needed urgently, please re-order from the website and we will again refund the original order upon receipt of the returned goods along with any additional postage costs from the second order. All Refunds will be processed by us within 14 days of receipt of the returned goods.

Orders outside the UK:
Please email us with details of the problem preferably with a picture for us to review.