Product and Customer Service FAQ2021-06-10T14:28:37+01:00

Filter FAQ by Category

Which Amp Lighting Flex or Plug can I use?2020-10-05T14:25:18+01:00

The conversion of Watts to Amps is governed by the equation Amps = Watts/Volts so if you check how many Watts your bulb(s) will be, you can work out what amperage flex or switch you will need. For example 4 watts/240 volts = .016 Amps for 1 x 4 Watt bulb. 

Our Bayonet Cap Lamp holders are generally 2 AMP rated and our ES lamp holders 4 AMPS. Our Flex specifications can be found here.

We are not qualified electricians and only offer guidance, which can change. If you are not a qualified electrician you should always get any electrical work you do properly checked & certified.

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    What size are your small, medium & large shades?2020-10-22T14:39:31+01:00

    Extra small less than 120mm wide

    Small 120-150mm wide

    Medium 160-210mm wide

    Large 220-290mm wide

    Extra Large 300-340mm

    X extra large 350mm+

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      Which LED bulb should I choose?2021-04-28T15:22:44+01:00

      Well it’s now all about the Lumens, not Watts. Previously you chose your bulb brightness by the level of Watts i.e a 40, 60 or 100 watt bulb.
      But, wattage is not actually the measure of a bulb’s brightness, but is its energy usage. There is then, a direct correlation between watts and the bulb’s brightness in incandescent bulbs but not with an ultra low consumption of a 4 Watt LED bulb.

      LEDs (Light Emitting Diodes) work differently and so is the way we measure the brightness. As LEDs use far less energy, the amount of watts used is no longer an indicator as to the brightness of the bulb.

      Also there is no exact conversion from Watts to LEDs; a traditional 60 watt incandescent bulb can compare to anywhere between 2 and 12 watts in a LED bulb, but don’t panic, it’s just a case of knowing your required Lumen rating.  Lumens are the ‘brightness’ measurement provided by a light bulb, and this is what you need to look for when choosing your new LED.

      Our comparison guide is an approximation of Watts to Lumens for our bulbs only. An old 40 watt bulb would on average be between 300 to 500 Lumens.

      So, now we know where previously we looked at a 40 watt incandescent bulb we may now choose perhaps a 4 watt LED, we may also want to choose our bulb based on the colour emitted. This is referred to as ‘colour temperature’ and is measured in Kelvins – with the higher the number, the whiter and cooler the light given off i.e. anything under 4000K tends to produce a warmer, more gentle light and anything over that produces a cooler brighter white light, mostly used for task areas such as kitchens and work areas.
      The average of an old style incandescent was between 2,700 and 3,500 Kelvin. So if colour rendering is your deciding factor then choose your LED bulb by its Kelvin rating.

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        How to attach a Ceiling Pendant2020-12-17T10:07:23+00:00

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          Hanging Lampshades with a BC or ES size aperture2021-02-22T15:37:19+00:00

          For Lamp shades weighing less than 2 kg you can use a cord grip lampholder with shade rings  to hang your shade.
          Then choose between Bayonet Cap (32mm – 35mm aperture in your shade) or an Edison screw (38mm – 45mm aperture in your shade) lampholder. Next you need a ceiling rose with a cord grip and some earthed 3 core flex which will go between the lamp holder and the ceiling rose.

          For shades over 2kg you need to support the flex by using some lighting chain and therefore need a lampholder with a hook and shade rings  to hang your light shade. Then choose between Bayonet Cap (32mm -35mm aperture in your shade) or an Edison screw (38mm – 45mm aperture in your shade) lamp holder. Next you need a ceiling rose with a hook  and again some earthed 3 core flex which goes between the lampholder and the ceiling hook. The chain you need is our large link chain. This is sold by the metre to a max of 10m single length. If your drop is more than that, lengths of chain can be joined using an S hook. Max shade weight is 5kg using a single hook. Please see our Weight tolerance FAQ if your shade is heavier than 5kg.

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            How do I hang a rimless shade?2020-11-04T14:36:37+00:00
            Watch video in new window

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              What are the Light Flex weight tolerances?2020-11-04T15:33:50+00:00

              Our cable can support a maximum suspended fitting weight of 2kg. Please ensure that the cable is securely clamped within the ceiling rose and lamp holder so that the cable is not being supported by the wire terminations only. For shades heavier than this please see this FAQ

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                How do I wire up my switch?2021-01-22T13:47:24+00:00

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                  If I buy more than 1 metre of chain, will it be cut?2020-08-17T11:05:16+01:00

                  If you choose 3 metres of chain you will be sent one 3 metre length.
                  If you require your lighting chain to be cut to into lengths, please just add this detail in the ‘Notes’ section at Checkout and we can do that for you. If you want to cut it yourself some Bolt Cutters will do the trick!!

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                    How do I fit the bungs into a Bottle or Ceramic base?2020-11-04T14:33:03+00:00

                    You can access a ‘screwdriver slot’ to turn to expand the bung to create a tight fit by removing the reducer that holds down the metal plate. Feed your 3 core braided flex down the bung and through the hole in your lamp then wire up the lampholder and attach it to the ½” threaded reducer on top of the bung.  Size 19-22mm fits a standard wine bottle.

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                      Can I unlock my ‘locked’ lampholder?2021-03-01T12:14:38+00:00

                      Edison Screw lamp holders have a safety feature that mean once put together they cannot be unscrewed. This is to ensure you do not unscrew the whole lampholder when changing the light bulb. Safety essential, but not ideal if you have put it together and need to unscrew it again. However with a little patience, it IS possible. See our video to see how.

                      Watch video in new window
                      1. Marie says:

                        Hi. First time attempting to make a lamp out of a decorative old glass bottle I’ve got, from a pub I used to work at some years ago now. All was going so well until I went to wire up the 3 strand flex to the Bottle lampholder!

                        How are you supposed to open the antique style (ie. metal) bottle lampholder BC side entry holder, to be able to wire it up??? The video shows how to open a locked lamp holder for a plastic fitting but not the metal style I bought..

                        Hope you can help resolve this. Thanks.

                        • Denise says:

                          Hi Marie,
                          Yes the tube unscrews from the lamp holder, you can then pass the flex up the tube to the lamp holder to wire it up. Please feel to call the office if you need any more help. Louise or Daniel will be able to help you. The video is just relating to ES lamp holders.
                          side entry tube
                          Do send us a picture when you are done, we love to see our customers creations ;-)

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                      Bulb holder types explained2021-04-28T15:26:55+01:00

                      SBC – small bayonet cap fitting takes a SBC bulb. Also known as B15d . Cap measures 15mm across.
                      BC – bayonet cap fitting takes a BC bulb. Also known as B22d. Cap measures 22mm across.
                      SES – small edison screw fitting takes a SES bulb. Also known as E14. Cap measures 14mm across.
                      ES – edison screw fitting takes an ES bulb. Also known as E27. Cap measures 27mm across.
                      GES – giant edison screw fitting takes a GES bulb. Also known as E40. Cap measures 40mm across.

                      Bulb_holder_types

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                        Is the wood you use from a sustainable FSC source?2021-06-08T15:51:00+01:00

                        Yes our wood is supplied from a sustainable FSC source. Certification is available below.

                        FSC Certificate

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                          How do I hang a shade with a rim?2020-11-04T15:04:54+00:00
                          Watch video in new window

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                            What are your products weight tolerances?2020-12-17T09:48:01+00:00

                            For Lamp shades weighing less than 2 kg you can use a cord grip lampholder to hang your shade as this is the weight tolerance of the lighting flex.

                            Our Single Ceiling Hooks can hang, using a piece of our large chain, a light fitting up to max of 5kg. If you had 2 hooks & large chain you could hang 10kg and with one of our large triple hooks and large chain up to a maximum of 15kg. Obviously the fixing into the ceiling needs to be secure, you can add one of our wooden pattresses which can be secured using larger screws. If you fix this into a ceiling joist this can also add extra hold but you will need to consult a builder or electrician if hanging a heavy light fitting to keep you safe. 

                            Our smaller chain is only suitable for hanging a ceiling bowl from our Triple bag ceiling hook as the chain link size is too small to fit over our larger hooks. The maximum weight of the shade should be 5kg as this is the weight tolerance of the triple ceiling hook.

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                              How many Watts do I need now with the new LED bulbs?2021-04-28T15:02:04+01:00

                              Lumens and Kelvins are the new unit of measurement for light bulbs.

                              In the past, the strength of light bulbs was measured in watts, which is actually a measure of power. This isn’t a useful unit of measurement for new energy-saving light bulbs, which consume much less power than old-style incandescent light bulbs. So because comparisons based on wattage are no longer meaningful, the strength of new energy-saving light bulbs is expressed in lumens, which measures instead the amount of light produced; and kelvins – the colour of the light. The higher the number of lumens, the brighter the light. The bulb left is a 60W incandescent squirrel bulb compared to the 4W LED version on the right,  the 4W LED version is a bit brighter than the 60W incandescent despite using 15 times less electricity. This is why we can’t use Watts any more to choose or compare light bulbs. So instead think about: “How many lumens do I need”?  i.e. the Brightness; and “What Colour Temperature do I want”? Warm, White or Bright. If it’s all just too much! as a very rough guide please see below.

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                                What are the specifications of your lighting cable?2020-10-05T14:27:19+01:00

                                Flex data sheets for diameter, voltage and wattage etc please see below.

                                If you need full Product Certification please get in touch.

                                3 Core braided UK flex
                                2 & 3 Core UK clear flex
                                3 Core Plain UK flex
                                2 Core braided UK flex
                                3 Core designer flex

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                                  Can you get other sizes of Card Candle Tubes?2021-02-22T15:54:11+00:00

                                  We can but the minimum order to have these made for you is 100 pieces. Lead time will be 3-4 weeks. Price on application (depends on size). Please just contact us with your specification and we will get back to you with a quote just as soon as we can. Alternatively these are made of card so they can be cut down from a taller option using a craft knife if just the height doesn’t suit. The only other alternative we can suggest is to replace your existing lamp holders you are using so they fit our standard candle tube sizes. 

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                                    What’s the biggest size bung you do?2019-12-19T12:39:42+00:00

                                    Our biggest bung is currently 50mm. You can use some cork or wood to fill the hole if the aperture is bigger than that and insert our fittings into that.

                                    Table lamp bungs

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                                      How to wire up lampholders?2021-04-28T14:37:55+01:00
                                      Lampholder Wiring diagram

                                      The earth is marked in the middle of the insert. The live is the one that from underneath you can see goes across to the centre of the insert.

                                      We also have a list of useful “How to” videos on our YouTube channel that includes a video “Metal Bayonet Lampholder Wiring & Testing” where you can see our bayonet cap lamp holder being wired up and tested by an Electrician.

                                      Please do check your work with an electrician though as this advice is strictly general & can vary depending on many factors relating to the individual use of a product and your domestic set up.

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                                        Which wattage bulb can I use?2021-04-28T15:41:34+01:00

                                        Our BC and SBC range of lampholders are both 2 amp rated so you can use a bulb up to 60W.
                                        Our ES are higher amp rated at 4 amps so you can use a bulb of up to 100W. Most LED bulbs are now only a few Watts.
                                        Please see our Light Bulbs FAQs for more details and help in choosing the right LED bulb.

                                        The other consideration when choosing a bulb is what shade will be used. Generally the shade should have the same wattage rating as the bulb. So whilst you can rate the lamp holder this could change with the use of a fabric or paper shade and caution should be taken and advice taken from a qualified electrician.

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                                          How do I know how much lighting cable I need to order?2020-10-05T14:29:08+01:00

                                          Creating a mock up design using string is a common solution. Once you are happy with your design simply measure the string for your required flex length.

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                                            How do I hang a shade with a 10mm hole?2020-11-04T14:37:05+00:00

                                            Use one of our 10mm galleries as shown below. The central brass all thread undoes and goes through the 10mm hole in your shade then re attach the cord grip to secure the shade. You then choose the flex you want to hang down to your cord grip lampholder and up through the hole in the hook via some lamp chain to your ceiling hook.

                                            10mm shade carrier

                                            10mm shade carrier

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                                              Why is my lampholder not working is it faulty?2018-08-09T15:10:39+01:00

                                              Probably not. Inside the lamp holder there are two grooves. The insert should be slotted into the grooves. If it isn’t inserted correctly then the lamp holder will not connect to the bulb properly. You could also check that the earth wire is not preventing the switch from seating properly so the pins are not depressed enough to make the safety contact.

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                                                How do I stop my lamp flex from fraying?2020-11-04T15:35:03+00:00

                                                The simplest most common solution is to apply electrical tape around the end of the cable and then cut over the tape. We stock various colours to match or compliment our lamp flex colours.

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                                                  What’s the difference between a single & double pole switch?2019-05-28T11:55:43+01:00

                                                  Single pole switches the Live
                                                  Double pole switches the Live and Neutral

                                                  The use of double pole switching guards against the dangers associated with a Live/Neutral reversal. In this circumstance a single pole would break the circuit on the neutral leg and the device would not operate HOWEVER lurking within would be the Live and the associated danger of electrocution. If both Live and Neutral are switched then this possibility is removed.

                                                  In summary so long as everything is wired correctly single pole will suffice but to guard against a Live/Neutral reversal double pole switching will always ensure safe disconnection.

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                                                    Which wire is which on the clear lighting cable?2020-10-22T14:40:12+01:00

                                                    To enable the ‘clear look’ to our clear flex, the individual wires are not coloured. Therefore you will need a voltage tester to establish which of the wires are live and neutral. Please always consult a qualified electrician if in any doubt as to the safe use of our products in your project.

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                                                      What is the current Plug Legislation?2018-09-24T15:31:45+01:00

                                                      Our UK plugs comply with the British Standard regulations BS 1363-1 – the specification for rewirable and non-rewirable fused plugs governed by The National Safety Standard of UK plugs.

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                                                        I’m having trouble putting the side entry lamp holder kit together?2020-11-09T16:18:06+00:00

                                                        Our side entry lamp holder kits are usually put together for you. If not, you just need to switch the reducer round.

                                                        • Undo the reducer screwed on the top of the bung.
                                                        • Screw the side entry tube onto the bung where the reducer came off.
                                                        • Put the reducer on top of the side entry tube ready for your lampholder.

                                                        The side entry tube is now the right way up so the flex can be gripped by the black grip screw above the entry hole in the tube.

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                                                          Do I need 2 or 3 core lamp flex?2020-12-22T14:53:45+00:00
                                                          Flex types

                                                          When using any metal light fittings you need to earth the fitting to reduce the risk of electric shock. You therefore need to use our 3 core light flex in either our round or twisted braid as both have live, neutral and earth wires. Our 2 core braided flex only has live and neutral wires and therefore is only suitable for use with non-metal light fittings.  If in any doubt please always refer to a qualified electrician.

                                                          Watch video in new window

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                                                            Which wall dimmers can I use with your bulbs & how many bulbs can I have?2021-04-28T15:15:50+01:00

                                                            We recommend you use dimmers with our LED bulbs so allowing greater flexibility in differing daylight conditions. Your existing dimmer switches may not work properly with LED bulbs if they are leading edge dimmers and this may lead to a shortened bulb life, a lower light output and a buzzing sound. For an optimum performance, you must use trailing edge dimmers which have lower minimum loads and are designed to be used with LED bulbs. Dimmer switches have a minimum and maximum rating (Watts). LED loading cannot however be calculated in the same way as a traditional incandescent or halogen bulb. A good rule of thumb to apply (one that is used by most manufacturers) is to take the maximum rating of your selected dimmer switch and then divide it by 10. As an example – if you have a dimmer switch with a maximum rating of 200W (rule of thumb translates to 20W) so you can run five of our 4W Squirrel Cage dimmable LED light bulbs.

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                                                              Which regulations apply and bathroom lighting?2021-05-14T16:42:27+01:00
                                                              • Are you qualified? Installing our lighting is not difficult if you are competent, but carried out incorrectly can prove dangerous. Electrical work is a skilled profession requiring expert knowledge with ever changing accreditation therefore electrical contractors are required to regularly update their qualifications. We strongly advise you instruct a fully qualified NICEIC registered electrician. As a supplier we are not qualified or insured to advise you on how to wire up your lighting schemes so any advice given is of a purely general nature. Please be aware that when selling a home you may need to provide certification for any electrical work undertaken.
                                                              • Can I use your products in my Bathroom? IP rated lighting must be used in bathroom areas where water is likely i.e. zones 1 and 2. Un-zoned areas can use standard lighting without an IP rating, See our handy diagram for more help. Bathroom Zones Explained

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                                                                Do you provide any Electrical or Restoration Services?2021-05-14T16:42:41+01:00

                                                                We do not undertake the restoration or wiring up of our products. We sell components individually not fitted together. Once we put them together we would have to send them off to be PAT tested. You can buy the components and get an electrician to put them together and PAT test them for you?

                                                                • Need an Electrician to put our products together? You can find one in your area here NICEIC or here ECA
                                                                • Need a Restorer?  You can find one here BAFRA

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                                                                  What bulbs can I safely use with your Card Candle Tubes?2021-04-28T15:30:25+01:00

                                                                  Our Candle tubes can generally be used with bulbs up to 40 watts, not a problem with a new LED bulb – usually only a couple of watts.

                                                                  Candle Tube Flammability Certificate

                                                                  Please see Test Certification below

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                                                                    Do you supply Samples or a Catalogue?2021-05-14T16:42:57+01:00

                                                                    We do supply samples of our chain, flex, and candle tubes from existing offcuts and spares; just click on the images for more details. We no longer produce a Catalogue as part of our efforts to reduce paper use.

                                                                    Lighting_chains  flex_samples
                                                                    1. Gerald Thulbourn says:

                                                                      Can I ask for advice if I am uncertain if a component will fit please?

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                                                                    Customer Service FAQs

                                                                    Do you have Trade accounts or offer Bulk Discounts?2021-05-14T16:38:49+01:00

                                                                    If you are not currently a Trade account customer once you have spent £500 with us in the last year you can ask to become a Trade account customer. Once you have ordered £500 of goods please just email us and we will set that up for your next order. Our Trade account customers get a 10% discount on all following orders.

                                                                    If you spend more than £1000 on a single order you will receive an automatic 10% discount at checkout with or without Trade account status.

                                                                    Orders over £150 are sent Next Day Delivery for free.

                                                                    We do not operate credit accounts. For details of setting up an online account with us please see this FAQ

                                                                    *Please see our Terms & Conditions for full details.

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                                                                      Can I nominate a Safe place or Redirect my parcel if I’m not going to be in?2021-06-30T11:02:23+01:00

                                                                      Yes Royal Mail Tracked orders can be left in a Safe Place you can specify a Safeplace (in less than 30 characters) in the Order Notes box at Checkout. Any orders left in a Safeplace are left at your own risk; if the goods are lost they will not be replaced.

                                                                      This service is not available on Royal Mail  Special or Saturday Deliveries, or Delivery by Courier. You will receive an email from the Delivery company where you can select a different delivery date or a Collection point if you think you are not going to be in to receive your order. You will usually be offered a second and third delivery too.

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                                                                        Can I cancel my order & return my goods?2021-05-17T17:41:45+01:00

                                                                        UK orders:
                                                                        We accept the return of goods within 30 working days of receipt. Simply return the goods to our registered address using our Return Form below. Please also ask for proof of postage at the Post Office. If you return all items purchased you will be refunded the cost of your goods plus our standard UK delivery costs (Royal Mail Tracked). Where only a partial order is returned only the items returned will be refunded.

                                                                        All other orders within the European Union:
                                                                        We accept the return of goods within 30 working days of receipt. Simply return the goods to our registered address using our Return Form below. If you return all items purchased you will be refunded the cost of your goods plus our standard Overseas delivery cost (amount varies depending on weight of original order) plus any VAT if paid. Please also get proof of postage. Where only a partial order is returned only the items returned will be refunded.

                                                                        All orders outside the European Union:
                                                                        We accept the return of goods within 30 working days of receipt. Simply return the goods to our registered address using our Return Form below. Please also get proof of postage. If you return items purchased you will be refunded the cost of your goods but no delivery costs.

                                                                        Please note for all cancellations you are responsible for covering the postage costs of returning your unwanted items to us. Unfortunately we cannot accept the return of goods that are non-stock items or that have been individually sourced for you. All Refunds will be processed by us within 14 days of receipt of the returned goods.

                                                                        These policies fully comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, UK directive of the EU Consumer Rights Directive.

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                                                                          How do I set up or use an Online Account or change my Password?2021-05-14T16:39:05+01:00

                                                                          If you have an account already for our website please just Log In (top right) under “My Account” and enter your username and password.

                                                                          When you make your first order with us you are given the option to save your purchase details etc in an account at checkout in order that your purchased products wish lists, delivery addresses, etc are all stored for your use later. If you have already shopped with us and did not select this option please just do so on your next purchase if you want an account or follow the instructions below. 

                                                                          If you do not have an account you can register for one here. We do not store your credit card details just details of your Orders and Wish lists for your reference.

                                                                          Password issues if you are having trouble with your password please check you are not grabbing a “space” or missing a letter/number at the beginning or end of your copied password (these are the most common reasons for passwords not working). If you have set up an account but have lost your password please visit this page. Simply enter your email address and click “Forgot password” and choose a new password following the instructions sent to you by email. Please add enquiries@lampsandlights.co.uk to your address book or check your spam folder if you do not receive the reset email. 

                                                                          For details regarding Trade Accounts please use see this FAQ.

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                                                                            Can I track my order?2021-05-17T17:38:31+01:00

                                                                            Yes, you will automatically be emailed a tracking number from our delivery partner which can be used on either Royal Mail or UPS websites to track your orders progress. This email is sent once your goods have been collected from our premises. If the parcel is from outside the UK and has left the UK and is being delivered by Royal Mail you can establish which delivery partner Royal Mail is using for your location hereIf you have not received an email please check your Spam folder and add the delivery company to your contacts list to ensure further tracking emails reach you.

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                                                                              Can I exchange my goods?2021-05-17T17:42:31+01:00

                                                                              Yes, you can. If you would like to exchange goods, simply return the goods you don’t want and let us know what to exchange them with using the form below. If there is a price difference we will send you a PayPal request/refund you the difference. Alternatively, if you want the goods faster than that just place a new order through the website for the goods you want and return us the goods you don’t for a refund.

                                                                              All Refunds will be processed by us within 14 days of receipt of the returned goods.

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                                                                                Can I add to my order?2021-05-14T16:39:40+01:00

                                                                                Please contact us to confirm if your order has been sent. If your order has not yet been despatched, we can put your order “On Hold” and await a second order from you. You can then place a second order through the website.

                                                                                On your second order if you add your first order’s Ref number to the Checkout Notes section (found after entering your address) we can combine your orders. That way we can also then refund you the second P&P charge after the items have been dispatched.

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                                                                                  Can I upgrade to Next Day Delivery?2021-05-17T17:37:11+01:00

                                                                                  If you have selected the ‘Royal Mail Tracked’ service which takes 3 – 5 days and you wish us to now send your order more quickly please give us a call before 12.30 and pay the extra £5.00 and we will change the service for you to Next Day/Express delivery. Please note these orders do need a signature.

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                                                                                    How do I return wrongly sent or faulty goods?2021-05-17T17:41:57+01:00

                                                                                    UK orders:
                                                                                    In the unlikely event that the wrong or faulty goods are sent to you please email us and we will supply a Royal Mail 1st class Returns postal label for you to print off and attach to your parcel to take to your nearest Post Office.  You will need to enclose the Return Form found below so that we can trace your order when we receive it. Please also ask for proof of postage at the Post Office, this will not cost you anything. We will send replacement goods/refund you upon receipt of the returned goods.

                                                                                    If goods are needed urgently, please re-order from the website and we will again refund the original order upon receipt of the returned goods along with any additional postage costs from the second order. All Refunds will be processed by us within 14 days of receipt of the returned goods.

                                                                                    Orders outside the UK:
                                                                                    Please email us with details of the problem preferably with a picture for us to review.

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                                                                                      What does Available on back order mean?2021-05-14T16:39:52+01:00

                                                                                      This means we are currently out of stock of this item but we have more coming in

                                                                                      If you buy this item it should be with you in around 7-14 days, possibly sooner. Please do contact us if you require a more definite delivery date or details of exact stock availability or alternative products. You may also be able to swap your out of stock product for something of a similar style or a different colour if goods are needed sooner.

                                                                                       

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                                                                                        What happens if my order gets lost?2021-05-17T17:38:09+01:00

                                                                                        In the rare event of orders being lost in the post please use the link on your email confirmation sent by either Royal Mail or UPS to confirm the order is not at your local sorting office/being re-delivered. In the rare event of goods being lost in the post we will send out another order. However our carriers insist we allow 14 days before making a claim for compensation.

                                                                                        We understand however that our customers may not want to wait this long in which case you can make a duplicate order on the understanding that when either the courier confirms your order was lost or the first order of goods are returned to us, we will make a full refund of your original order.

                                                                                        This does not apply to orders where the customer has left instructions for orders to be left in a “Safe Place” and no signature is taken we cannot accept any responsibility for these orders being lost or stolen.

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                                                                                          Which regulations apply and bathroom lighting?2021-05-14T16:42:27+01:00
                                                                                          • Are you qualified? Installing our lighting is not difficult if you are competent, but carried out incorrectly can prove dangerous. Electrical work is a skilled profession requiring expert knowledge with ever changing accreditation therefore electrical contractors are required to regularly update their qualifications. We strongly advise you instruct a fully qualified NICEIC registered electrician. As a supplier we are not qualified or insured to advise you on how to wire up your lighting schemes so any advice given is of a purely general nature. Please be aware that when selling a home you may need to provide certification for any electrical work undertaken.
                                                                                          • Can I use your products in my Bathroom? IP rated lighting must be used in bathroom areas where water is likely i.e. zones 1 and 2. Un-zoned areas can use standard lighting without an IP rating, See our handy diagram for more help. Bathroom Zones Explained

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                                                                                            What are your delivery costs and time frames?2021-05-17T17:37:48+01:00

                                                                                            Please see the flip boxes below for more details of the services we offer.

                                                                                            Latest updates

                                                                                            • Guaranteed Saturday delivery has been Temporarily suspended by Royal Mail, so we are no longer offering this option at the Checkout
                                                                                            • Next Day Delivery is no longer guaranteed by Royal Mail so we describe this service as Royal Mail Express – select this or UPS Courier at checkout for the fastest delivery – typically 1-2 days
                                                                                            • Overseas orders – customers can choose now between Express & Saver options – Express generally goes by Air

                                                                                             

                                                                                            Domestic Orders

                                                                                            Royal Mail Tracked & Next Day Delivery

                                                                                            Royal Mail Tracked 48
                                                                                            Delivery time is usually 3-5 working days at a cost of £4.50. We mostly despatch these orders within 24 hours.

                                                                                            Next Day/Express Delivery
                                                                                            Orders placed before 12:30 pm will be sent the same day at a cost of £9.50. Customers should receive their order the next working day but it may arrive later in the day or on the day after. The order may be delivered by Royal Mail or by UPS.

                                                                                            Orders placed after 12:30 pm may be dispatched the next working day (we are closed on weekends and Bank Holidays)

                                                                                            Orders over £150 get Next Day/Express Delivery for Free

                                                                                            Highlands, Islands & European Orders

                                                                                            International Signed for services

                                                                                            Highland, Island & European orders
                                                                                            Orders under 2kg are sent using the Royal Mail International signed for service. Delivery time is typically 3-5 working days.
                                                                                            Orders over 2kg will be sent by UPS Courier. The cost is calculated by weight and destination at the Checkout for customers to check prior to purchase.

                                                                                            Rest of the world

                                                                                            International Signed for services

                                                                                            International Orders
                                                                                            Orders under 2kg can be sent using the Royal Mail International signed for service. Delivery time is typically 7-9 working days.
                                                                                            Orders over 2kg or by your selection will be sent by UPS Courier. The cost is calculated by weight and destination at the Checkout for customers to check prior to purchase.

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                                                                                              Do you provide any Electrical or Restoration Services?2021-05-14T16:42:41+01:00

                                                                                              We do not undertake the restoration or wiring up of our products. We sell components individually not fitted together. Once we put them together we would have to send them off to be PAT tested. You can buy the components and get an electrician to put them together and PAT test them for you?

                                                                                              • Need an Electrician to put our products together? You can find one in your area here NICEIC or here ECA
                                                                                              • Need a Restorer?  You can find one here BAFRA

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                                                                                                Will I be charged Import Duty & VAT?2021-06-22T14:14:50+01:00

                                                                                                VAT

                                                                                                Orders being sent outside the UK may attract VAT on delivery. This has to be paid to the Courier in order to take delivery of your order. If you are VAT Registered and outside the UK please supply us your VAT/EORI number in the Checkout Notes so we can add this to your commercial invoice.

                                                                                                We are putting a temporary hold on orders being sent to the European Union w.e.f  the 25th June due to changes in the UK VAT regulations on the 1st of July. Adequate testing of the new Royal Mail system for collecting VAT and customs has not been possible before it goes live in July. Just as soon as that is possible we will recommence despatching orders to European countries.

                                                                                                Customs Duty

                                                                                                Duty may also need to be paid dependant on Country of origin and destination of each individual product. The HS code of the product will also effect the amount of duty due.

                                                                                                We can supply Country of Origin for our products and HS Codes in order that customers can calculate the likely duty to be charged. Please just email us prior to purchase with a request for our product SKUs you are interested in and we will send you that information.

                                                                                                  Do you supply Samples or a Catalogue?2021-05-14T16:42:57+01:00

                                                                                                  We do supply samples of our chain, flex, and candle tubes from existing offcuts and spares; just click on the images for more details. We no longer produce a Catalogue as part of our efforts to reduce paper use.

                                                                                                  Lighting_chains  flex_samples
                                                                                                  1. Gerald Thulbourn says:

                                                                                                    Can I ask for advice if I am uncertain if a component will fit please?

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                                                                                                  How do I create a Wish List?2021-05-14T16:43:10+01:00

                                                                                                  This feature is available on each product page

                                                                                                  Just click on the “Add to Wishlist” button to create your WishList

                                                                                                  • Guest visitors can create their own Wish lists to be stored for a maximum of a year or until they clear their cookies.
                                                                                                  • Registered customers can create Wish lists and store them indefinitely.
                                                                                                  • Unlimited Wish lists can be created. Whether it is one list for a special occasion, or a few personal lists and a few shared lists
                                                                                                  • Full privacy control over lists. Customers can assign their Wish lists as public (anyone can search and find their list), shared (only someone with the unique URL can view), or private (only they can view it).
                                                                                                  • Social media sharing of wish lists on Facebook, Twitter, Pinterest, and even Email with a custom email message.

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                                                                                                    Which payment options do you accept?2021-07-05T13:28:40+01:00

                                                                                                    We offer various ways for you to pay for your order:
                                                                                                    Debit and Credit Cards including Visa and MasterCard or PayPal. You can also pay directly via BACS & CHAPS.

                                                                                                    To pay by BACS, CHAPS, SWIFT/BIC or IBAN please select that option at the checkout then check your order confirmation email which will include our bank details. If you wish to pay by one of these methods and didn’t select this option at Checkout please email us with a request for our bank details then we will keep an eye out for your payment. We do not have a Euro bank account but you can also pay using PayPal and select £GBP instead of Euros.

                                                                                                    We can send a PayPal money request which you can pay using the above credit cards or your PayPal account if you have one if payment failed on placing your order. Just email us a request.

                                                                                                    You do need to place an order through the website first before we can take payment.

                                                                                                    We have full SSL certification to keep you safe online. We do not store your credit card details but use our partner SagePay/Opayo to process our online payments.

                                                                                                    Goods are despatched upon receipt of cleared funds.

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                                                                                                      Covid latest updates2021-05-14T16:43:35+01:00

                                                                                                      We are thankfully currently able to work as usual. We only have packing going on in the Offices now (by a suitably distanced team). All Office functions have been taken off-site.

                                                                                                      Domestic Royal Mail is experiencing some localized minimal disruption causing some Next Day deliveries to take a little longer. We have therefore described this service as our “Express Service” at checkout.

                                                                                                      Overseas UPS options at checkout now include Standard and Express options. Express options generally go by Air so if there is any disruption at the UK ports – best to select the Express option.

                                                                                                      We are following all Covid guidelines and taking extra precautions including quarantining our stock in order to keep our staff and customers safe.

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                                                                                                        Some price increases2021-05-27T16:12:36+01:00

                                                                                                        Unfortunately raw material prices have recently gone up considerably, in some cases by 30%. We are therefore having to increase our prices of some of our products where we are now buying in new stock. We do hold a lot of stock and hope that prices may fall back again in the months to come but cannot absorb this type of increase on the margins we operate within. Thank you for your loyalty.

                                                                                                          Lamp holders

                                                                                                          Ceiling Roses

                                                                                                          Lighting Flex

                                                                                                          Lighting Components

                                                                                                          Lighting chain

                                                                                                          Inline light swicthers, dimmers and plugs

                                                                                                          Light shades and Carriers

                                                                                                          Dimmable LED bulbs

                                                                                                          Candle tubes

                                                                                                          Ceiling pendant light kits

                                                                                                          Table Lamp kits

                                                                                                          Wall light designs