UK orders:
In the event that the wrong or faulty goods are sent to you, we accept the return of goods within 30 working days of receipt. Simply return the goods in unused condition to:

Lamps and Lights
Dovecote
Barclay Farms Estate
Little Baldon
OX44 9PU

using a tracked postal service. Please let us know if you would like a replacement sent or a refund made.

If goods are needed urgently, please contact us at info@lightwaveuk.com and we will arrange replacements and refund the original order in full upon receipt of the returned goods along with any additional postage costs from the second order within 14 days.

All Refunds will be processed by us within 14 days of receipt of the returned goods. If you return part of an order, the value of the goods will be refunded. If you return a complete order, the complete order, including your P&P charge, will be refunded.

Orders outside the UK:
Please email us with details of the problem, preferably with a picture for us to review.