What does Available on back order mean?
This means we are currently out of stock of [...]
Can I track my order?
Yes, you will automatically be emailed a tracking number [...]
How do I return wrongly sent or faulty goods?
UK orders: In the unlikely event that the wrong [...]
Can I exchange my goods?
Please just place a new order through the website [...]
Can I cancel my order & return my goods?
UK orders: We accept the return of goods within [...]
Can I upgrade to Next Day Delivery?
If you have selected the 'Royal Mail Tracked' service [...]
What are your delivery costs and time frames?
Please see the flip boxes below for more details [...]
Which payment options do you accept?
We offer various ways for you to pay for [...]
Do you have Trade accounts or offer Bulk Discounts?
If you are not currently a Trade account customer [...]
Which wattage bulb can I use?
Our BC, SBC and SES range of lampholders are all [...]