Customer help:
Answers to questions we get asked regularly by our customers:
Covid latest updates
We are thankfully currently able to work as usual. [...]
How do I create a Wish List?
This feature is available on each product page Just [...]
How do I set up or use an Online Account or change my Password?
If you have an account already for our website [...]
Do you supply Samples or a Catalogue?
We do supply samples of our chain, flex, and candle [...]
Not sure about wiring up your lighting or which regulations apply?
Are you qualified? Installing our lighting is not difficult [...]
Do you provide any Electrical or Restoration Services?
Need a Restorer? You can find one here BAFRA Need [...]
Can I add to my order?
Please contact us to confirm if your order has [...]
What does Available on back order mean?
This means we are currently out of stock of [...]
Which payment options do you accept?
We offer various ways for you to pay for [...]
Do you have Trade accounts or offer Bulk Discounts?
If you are not currently a Trade account customer [...]