In the rare event of goods being lost in the post please use the link on your email confirmation to check the goods are not at your local sorting office/being re-delivered. Most carriers insist we allow 14 days before making a claim for compensation. We understand however that our customers may not want to wait this long so please make a duplicate order on the understanding that when either the courier confirms your order was lost or the first order of goods are returned to us, we will make a full refund of your original order. This does not apply to orders where the customer has left instructions for orders to be left in a “Safe Place” and no signature is taken we cannot accept any responsibility for these orders being lost or stolen.