PRIVACY POLICY INFORMATION FROM LAMPS AND LIGHTS


HOW WE USE YOUR INFORMATION

Being transparent and providing accessible information to you about how we will use your personal information is important to us. We are committed to protecting your personal information and take the security and value of information you supply us very seriously.
How we use your information
If you provide us with any personal information we will use it primarily for the supply of products and services to you and for related purposes including:
To administer your requests and your account and help process your order, including:

O Updating and enhancing client records

O Analysis to help us manage our business

O Statutory returns and guarantees

O Legal and regulatory compliance

We will only contact you by email or telephone if there is a query regarding your order. We may also use it for any other purpose for which you give your express consent. For example, you can subscribe to our Email List to be informed of new products, Blogs, Promotions etc at our Checkout or through the Website. You can Opt Out of this email at any time. Our use of that information is subject to your instructions, data protection law and our duty of confidentiality. We will not provide any information collected that personally identifies you to any other company or organisation, unless required to do so by law. We may however pass your information to our trusted service providers who are authorised to work on our behalf, for example, our accountant.


YOUR RIGHTS

You have a right of access under data protection law to the personal information that we hold about you and you can receive a copy of that information upon request. We seek to keep that personal information correct and up to date. You should let us know if you believe the information we hold about you needs to be corrected or updated. If you would like us to delete your records at any time, please e-mail enquiries@lampsandlights.co.uk or call 01223 750 153. In this event, it would be really helpful if you could let us know all the email and postal addresses you have given us in the past. Alternatively, you can write to us as Unit 12 Bennell Court, West Street, Comberton, Cambridge CB23 7EN.
We will need to keep your information for as long as we have a contract with you and for as long as we need your information for regulatory or evidential purposes after expiry of termination of your contract.


THIRD PARTIES

Unless it is necessary for operational reasons (for instance for the delivery of an order) we will not disclose your details to third parties. We will never disclose your payment details to third parties. We do not sell, rent or exchange customer details for marketing purposes. We do not store credit card details and supply a secure service for payment through our partner SagePay. All PayPal transactions are subject to the PayPal Privacy Policy.
We have a current PCI DSS Certificate of compliance.
This website is protected by Trustwave's Trusted Commerce program.


COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The list below explains the cookies we use and why.


LAMPS AND LIGHTS SHOPPING BASKET

Names: CookieBanner
Purpose: This cookie is set when you start using our website and are shown a banner stating our website uses cookies

Names: audnzdbanner
Purpose: Your IP address is checked when you visit our website to see if you are in Australia or New Zealand and this cookie is set. If you are, you are shown a banner informing you of our sister Australasia website where you can pay in your local currencies

Names: llshopper, llshoppercountry, llshoppercourier, LLOrdertotal, llcontinueshoppinglink
Purpose: These cookies are used to store your shopping basket contents and settings.

In addition, third-party cookies are set by the postcode lookup on our checkout for UK addresses.


ANALYTICS

Names: _utma, _utmb, _utmc, _utmz
Purpose: These cookies are set by Google Analytics
Read Google's overview of privacy and safeguarding data

Names: MUIDB
Purpose: These cookies are set by Microsoft's Bing

These are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


TWITTER

Names: guest_id, personalization_id
Purpose: These cookies are set by Twitter for the display of our latest tweets on the contact page.


PINTEREST

Names: _pinterest_cm
Purpose: These cookies are set by the save buttons shown on our website