FREQUENTLY ASKED QUESTIONS - LET US HELP YOU!


What are the different types of flex?

How do I know how much cable I need to order?

How do I stop my lamp flex from fraying?

What are the Flex weight tolerances?

What are the specifications of your flex?

Which Flex & Switch can I use?

Which is the earth on the Clear flex?


Can I unlock my 'locked' lampholder?

Why is my lampholder not working?

Which wattage bulb can I use with my lamp holder?

What bulb fitting do I require?

How do I wire up an ES lampholder?


How much cable I need for my ceiling pendant?

How do I put up your ceiling Hooks or Roses?

Is the wood you use from a sustainable source?

What weight can your ceiling Hooks and Roses take?


Which LED bulb should I choose?

Which wattage bulb can I use with my lamp holder?

What bulb fitting do I require?

My bulb is labelled "Not suitable for Domestic Use"?

Which dimmers can I use with your bulbs?"?


How to get a coloured switch apart once wired up?

What's the difference between single & double pole?

What is the current Plug Legislation?


If I buy more than 1 metre of chain, will it be cut?

What are your Chain weight tolerances?


How do I hang a shade with a 10mm hole?

How do I hang a shade with a rim?

How do I hang a shade without a rim?


Which gallery do I need for a shade with a rim?

Which gallery do I need to hang a Shade with no rim?

Which gallery do I use for a shade with a 10mm hole?


Can you get other sizes of Card Candle Tubes?

Do you have plastic candle tubes?


What's the biggest size bung you do?

I'm having trouble putting the side entry kit together?