FREQUENTLY ASKED QUESTIONS - LET US HELP YOU!


Different types of flex explained:

How do I know how much cable I need to order?

How do I stop my lamp flex from fraying?

What are the Flex weight tolerances?

What are the specifications of your flex?

Which Flex & Switch can I use?

Which is the earth on the Clear flex?


Can I unlock my 'locked' lampholder?

Why is my lampholder not working?

Which wattage bulb can I use with my lamp holder?

What bulb fitting do I require?

How do I wire up an ES lampholder?


How much cable I need for my ceiling pendant?

How do I put up your ceiling Hooks or Roses?

Is the wood you use from a sustainable source?

What weight can your ceiling Hooks and Roses take?


Can you get other sizes of Card Candle Tubes?

Do you have plastic candle tubes?


If I buy more than 1 metre of chain, will it be cut?

What are your Chain weight tolerances?


Which gallery do I need for a shade with a rim?

Which gallery do I need to hang a Shade with no rim?

Which gallery do I use for a shade with a 10mm hole?


Which LED bulb should I choose?

Which wattage bulb can I use with my lamp holder?

What bulb fitting do I require?

My bulb is labelled "Not suitable for Domestic Use"?

Which dimmers can I use with your bulbs?"?


How do I hang a shade with a 10mm hole?

How do I hang a shade with a rim?

How do I hang a shade without a rim?


How to get a coloured switch apart once wired up?

What's the difference between single & double pole?

What is the current Plug Legislation?


What's the biggest size bung you do?

I'm having trouble putting the side entry kit together?